Exchanger.vn, as a money exchanger, has a responsibility and a commitment to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. To fulfill this goal we have implemented a specific, comprehensive, internal Anti-Money Laundering Policy.

We collect certain customer identification information from each customer who opens or maintains an account. We record customer identification information, verification methods, and the results; documents are requested of all existing clients and prospective clients are notified that certain documents are required in order to open an account.

We verify customer identity through documentary evidence, non-documentary evidence, or both. We use documents to verify customer identity when appropriate documents are available. In light of the increased instances of identity fraud, we will supplement the use of documentary evidence by using the non-documentary means described below whenever possible. We may also use such non-documentary means, after using documentary evidence, if we are still uncertain about whether we know the true identity of the customer. In analyzing the verification information, we will consider whether there is a logical consistency among the identifying information provided, such as the customer’s name, street address, zip code, telephone number and company registration.

We understand that we are not required to take steps to determine whether the document that the customer has provided to us for identity verification has been validly issued and that we may rely on a government- issued identification as verification of a customer's identity. If, however, we note that any document shows some obvious form of fraud, we consider that factor in determining whether we can form a reasonable belief that we know the customer’s true identity.

Please note that Exchanger.vn under aforementioned laws has the right to refuse a transaction at any time should suspicion arise that it may be connected to money laundering or any other criminal activity. In addition, Exchanger.vn will be obliged to report this suspicious activity in order to comply with said regulations, and internationally accepted laws and customs which also prohibits Exchanger.vn from disclosing this information.

Providing Exchanger.vn with false identification or contact details will be deem as a misuse of our terms of service and you may be the subject to a criminal investigation.

Money laundering is a crime.  Exchanger.vn will NOT do business with anyone suspected of, or directly involved in Money Laundering, or where funds have been sourced by any illegal activity.